.

If you are using the same Network(Wi-Fi) as the Wi-Fi connected to the camera,

you can also activate the 'Internal Network Only' function in the app menu.

Our Egloo products are designed to be operated through applications on smartphones/tablets,

which do not support use on Desktop PCs or laptops.

You may be able to use them if you download a separate program that can operate mobile applications on your PC,

but we cannot provide detailed information on whether each program can be operated due to camera security issues.

If you use a cable longer than 3m, the voltage may be lowered,

so if you need to extend the length, please use a multi-tap instead.

The C to C type fast charging cable should not be used.

And if you want to use an adapter other than the one provided,
please use a cable with a USB A-Type port and a 5V general charging adapter of less than 15W.

We operates our own EGLOO Cloud server and the it costs depending on storage and service period.

① Go to Settings and click Cloud menu. You can choose save Period (Choose between 1/3/7 and 30 days) 

and service period (Choose between 1 month or 1 year).

② Choose Paypal payment method and tap Payment button and done!

Recording : Video can be viewed while moving the timeline at the bottom of the Live view screen.

Download Recordings : Download directly fr|om the 'Clip' menu to the smartphone photo album.

Events : You can only collect and view videos of motion/sound detection.

For more information about the cloud, you can find it in the CLOUD menu at the top and contact egloo_service@truen.co.kr for inquiries.

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Automatically record 24/7 when using a Cloud or SD card. ( EGLOO A1 supports SD card storage mode only. )

You can watch recorded videos on the app, download video clips, etc.

You can use Schedule Settings to set the time and date when it being recorded. You can record only on the date and time you want to record.

The cloud is priced differently depending on storage and service period. 

When the cloud service expires, it automatically switches to micro SD card storage mode and the camera reboots. 

(It will not be recorded without a micro SD card on the camera. You can only view the live screen.)

Micro SD card needs to be checked for using. Please format if not formatted at first (Setting - SD Card - Formatting)

If the micro SD card is not read, please check if the micro SD card is read properly on the PC.

To receive an alarm, it must be the 'On' setting on 'Settings - Alarm - Motion/Sound' menu.

Motion Detection

- 'Event Settings > Motion' fr|om the menu at the bottom of the live screen.

- Motion areas can be designated up to 8 zones. Motion sensitivity levels can be adjusted separately for each zone. 

The recommended motion sensitivity figure is 85.

Sound Detection

- 'Setting – Video & Audio – Microphone status' must always be 'ON' for sound detection.

- You can adjust the sensitivity level to receive an alarm when detecting a sound.

The EGLOO camera treats continuous sound events as one event, so if you set the sensitivity too high, you can only be notified at the initial sound detection.

You shouldn't raise the sensitivity level to the maximum because you cannot receive any notification except first notificaition. 

If the distance is 1 meter fr|om a target that makes sounds (for example, a baby), you can set the sensitivity to 10 meters and 20 meters for 2 meters.

① If you can't see the screen in the dark, please proceed as below.

- Please check if Settings > Video & Audio > Night Mode is set to 'On or Auto'.

- Check if the camera clicks when changing the night mode 'On/Off' setting.

② When the screen switches between color and black and white,

- Move IR reflective objects (thick blankets, pillows, etc.) within 3.28ft(1m) in front of you to check if this symptom repeats.

- Make sure that Settings > Video & Audio > Night Mode is set to 'On or Auto'.

- Check if the camera clicks when changing the night mode 'On/Off' setting.

③ The video is sent to a red screen.

- At night filter turned on due to external shock.

- Set the camera 'Setting > Video & Audio > Night Mode 'Off' and check the video. 

And save the night mode back to 'Auto' to make sure you can see the live video properly.

④ Even if it is daytime, shown in night mode (black and white)

- Set the camera 'Setting > Video & Audio > Night Mode 'Off' and check the video. 

- And save the night mode back to 'Auto' to make sure you can see the live video properly.

(When set to Auto, please check if the screen is switched to black and white. 

- Sound fr|om Camera : Settings - Video & Audio - Please check Speaker Volume.

- Sound fr|om Smartphone : Settings > Video & Audio > Microphone Settings > On

If you check the sound when the device and smartphone are in the same space, 

Please test it in a different space because the howling phenomenon occurs on the smartphone.

Click the 4-Channel view icon at the top right of the screen and tap the split screen and assign the device. 

You can select and assign one fr|om each of the registered devices. You can monitor the image on the same screen up to 4 cameras.

The Smartphone/tablet PC that first registered the device will have Master access. 

You need the Master device's approval when connecting fr|om another device.

1. When you change an unauthorized device to MASTER device (re-register the master device when you change your smartphone/tablet PC).

: On a new smartphone to be set as the master device, 

Log in > On request for access pop-up and tap 'Yes' > Click 'Change Master device' at the bottom > E-mail authorization > Change Completed!

2. Change the smartphone authorized for access to the master device.

: Login with a smartphone to change to the master device > Tap Menu on the top-left > Go to 'Security settings' 

> Click 'Change Master device' at the bottom > E-mail authorization > Change Completed!

Go to Menu > Security setting : You can find Allow access only fr|om approved devices menu and tap right arrow icon.

You can check requested devices' list on 'Request', 'Approval','Reject' and allow it by tapping the 'Approve' button on the 'Request' list.

After approval, the device in the request list moves to the approval list.

You can find the login history on Menu > Security Settings > View Login History.

The device on which you first registered your EGLOO product will have Master access and you can share this account with others.

When master device allows to access, you can log in with Master's ID and Password anytime. 

This method allows you to change all the settings of the camera and access all registered cameras (devices).

When an approved device connects to the camera, a connection notification is issued to the master device. 

It is a function that shares only the camera that you want to share among the cameras registered in the master device's account to another (shared) account.

Depending on your permission, the shared account can change the camera settings.

> Family permission : All settings can be changed

> Guest permission : Settings only available on the real-time view screen

You cannot receive a notification when accessing the camera. If you have 3 cameras registered in your master device's account, only 1 camera can be shared with another device.